X2 Was Purpose Built For Today's Field Service Technician
Field Service organizations are facing greater customer demands than ever before. Faster response times, better first-time fix rates and an improved overall customer experience are just the beginning. With Escher's X2 Glasses, service organizations can see immediate results - including faster on-boarding times to improved KPIs in the field.
Improved Collaboration
Out of the box Escher's X2 MR glasses were engineered for remote collaboration and assistance. Each pair of X2 MR glasses comes with a robust see-what-I-see platform that allows remote field techs to collaborate with subject matter experts in real-time, anywhere in the world. Techs can stream what they are seeing, receive live feedback, and instructions all while working hands-free.
Efficient On-Boarding
New technicians can get up to speed and in the field faster when equipped with Escher's X2 MR Glasses. Organizations can supplement class training with actual on-the-job training and help new + less experienced techs solve mission critical problems faster than ever before. Thus resulting in improved ROI, first time fix rates, and a better customer experience.
Improved Work-Flows
Equipped with Escher's X2 MR Glasses field techs can follow predetermined simplified workflows for complex tasks, conduct routine product maintenance, reference mission critical documents, visual references and checklists. While remaining hands-free, technicians can simultaneously document procedures and processes on the job and close out work orders before returning to the home office.